Tagged: process
Notes on the process of shipping software — kickoff, discovery, milestone reviews, handover, and the rituals that keep a project moving without turning into a meeting culture.
3 notes below.
- 01 Building a CRM your counsellors will actually use Admission teams abandon CRMs for predictable reasons. Five decisions that made ours stick, and the features we deliberately did not build.
- 02 The 48-hour gap — why admission enquiries die before anyone calls Most admission leads are not lost to competitors. They are lost to silence. The follow-up ladder that closes the gap, and why the first message should not be a phone call.
- 03 The 7-day delivery playbook — what gets done on each day Day-by-day what actually happens when I promise a project delivered in 7 days — and the scope trades that make it possible.