Tagged: automation
Notes on workflow automation — WhatsApp bots, lead routing, internal dashboards, CRM integration, and the small workflows that compound into real operational leverage.
3 notes below.
- 01 Building a CRM your counsellors will actually use Admission teams abandon CRMs for predictable reasons. Five decisions that made ours stick, and the features we deliberately did not build.
- 02 The 48-hour gap — why admission enquiries die before anyone calls Most admission leads are not lost to competitors. They are lost to silence. The follow-up ladder that closes the gap, and why the first message should not be a phone call.
- 03 WhatsApp chatbots for Indian SMBs — what they are actually worth When a WhatsApp bot pays itself back in two weeks, when it does not, and how to tell the difference before you spend money building one.